Multi-Factor Authentication

The requirement for Multi-Factor Authentication is set at the customer level. By default, it is not required. If your organization wishes to require MFA for all users, please contact support and the Martus team can enable this requirement on your behalf. 

Martus offers multi-factor authentication (MFA) utilizing an authenticator app to produce an additional code to keep Martus more secure. If not required, MFA must be initiated from each user account. If allowed, each user can remove MFA from their own account. Martus Admin Users can remove MFA from any user.

Enable MFA

1. Click the user name in the top right corner of Martus
2. Click "My Martus Account"
   
3. Click on Add MFA
   
4. Open the Authenticator App on your phone and scan the code displayed on the screen:
   
5. Enter the code the Authenticator app provides
   
6. The next time you log in you will be prompted to provide the code the authenticator app displays

Disable MFA - User

Each user can enable or disable MFA on their User Account if the organization has not chosen to enforce MFA.

1. Click on the user name in the top right corner of Martus
2. Click "My Martus Account"
   
3. Click "Remove MFA"
   

Disable MFA - Admin

Admin Users can disable MFA for any of their users if MFA is not required at their organization.

1. Go to Setup > Users
2. Click "Edit" next to the appropriate user
3. On the "Info" tab, click "Remove MFA"
   

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