Multi-Factor Authentication

The requirement for Multi-Factor Authentication is set at the customer level. By default, it is not required. If your organization wishes to require MFA for all users, create a ticket through the Knowledge Base if you are a direct Martus customer, or contact your Martus reseller if you are supported through one of our Martus partners.

Martus offers multi-factor authentication (MFA) utilizing an authenticator app to produce an additional code to keep Martus more secure. If not required, MFA must be initiated from each user account. If allowed, each user can remove MFA from their own account. Martus Admin Users can remove MFA from any user.

An MFA login session is valid for 90 days.

• If you use a different browser or a different device, you will need to enter the code.
• If you clear your browser cache, you will need to enter the code.
• Martus Support can enforce MFA for all users if desired.
• You can use any authenticator app you wish on your device. (Google and Microsoft have reliable authenticator apps.)

Enable MFA

1. Click the user name in the top right corner of Martus.
2. Click My Martus Account.
   
   
   
   
3. Click Add MFA.
   
   
   
4. Open the authenticator app on your phone and scan the code displayed on the screen. You must scan this code with your authenticator app. 
   
   
   
5. Enter the code provided by the authenticator app.
   
   
   
6. You will not be prompted to enter the code again for 90 days.

Disable MFA - User

Each user can enable or disable MFA on their User Account if the organization has not chosen to enforce MFA.

1. Click on the user name in the top right corner of Martus.
2. Click My Martus Account.
   
   
   
   
3. Click Remove MFA.
   
   

Disable MFA - Admin

Admin users can disable MFA for any of their users if MFA is not required at their organization.

1. Navigate to Setup > Users.
2. Click Edit next to the appropriate user.
3. On the Info tab, click Remove MFA.
   
   

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