My Martus Account

Each Martus user can manage specific items regarding their user account.

Only a Martus Admin can change a user's email address. Please contact your Martus Admin to have your email address updated.

To manage your Martus account, click on your name in the upper right corner of Martus, and click My Martus Account.

Make any needed changes, and click Save when you are done.

Change your First or Last Name

1. Click Unlock User Record.
2. Change the first and/or last name.
3. Click Save.
4. Review the confirmation message and click OK.
   
   

Only a Martus Admin can change a user's email address. Please contact your Martus Admin to have your email address updated.

A confirmation message appears letting you know the change was successful.

Set your Time Zone

1. Select the appropriate time zone from the drop down.
2. Click Save.
3. Review the confirmation message and click OK.

Set your Security Question and Security Answer

Any user may choose to set a security question/answer on their Martus account. However, a Martus Admin can request that it be required for all users by submitting a ticket to Martus Support.

Whether required or not, a user can set their Security Question and Security Answer in My Martus Account. If it is required and the user has not yet set the Security Question and Security Answer in My Martus Account, the user will be taken there upon login to set them up.

Any user with a security question will be required to enter the security answer when logging in to Martus.

If a user forgets their answer, an Admin user can clear the user’s security question and answer via the Setup > Users screen. Non-admins can change their security question and answer themselves in My Martus Account.

1. Select the Security Question you would like to use from the dropdown.
2. Enter the Security Answer.
3. Click Save.
4. Review the confirmation message and click OK.

Click Clear Security Question to clear or reset the question and answer.

Set your MFA (Multi-factor Authentication) Option

Any user may choose to set up MFA on their Martus account. However, a Martus Admin can request that it be required for all users by submitting a ticket to Martus Support.

Whether required or not, a user can set up MFA in My Martus Account. If it is required and the user has not yet set up MFA, the user will be taken there upon login to set it up.

Admin users can clear another user’s MFA via the Setup > Users screen. Non-admins can clear their MFA if not required, or update their MFA if required in My Martus Account.

For full instructions on setting up MFA, go here.