The Email Log is a feature available to Martus Admins. The Email Log is accessed from Admin Reports in the menu. The log captures the date and time of any email sent through Martus, and the current status.
NOTE: You must hit Load to view sent emails. They do not automatically show on the page!Status is defined as:
- Sent - Email was sent
- Opened - Email was opened by the receiver
- Bounced - Email was not delivered and the email address in user's profile needs reviewed
- WaitingToRetry - Martus is waiting to retry sending the email to the receiver
In the log, you are able to filter and sort each column as needed, and choose which columns to show/hide.
The Error column lists any problems encountered, which allows the Admin to address the root cause.
If you have an issue with an email sent from Martus, please create a ticket through the Knowledge Base if you are a direct Martus customer, or contact your Martus reseller if you are supported through one of our Martus partners.
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